Digital Care Coordination: Demystified

Nalaka Withanage Digital Health

Challenges in the healthcare industry have become more complicated, creating a rising trend of digital health innovation which promises realistic solutions in tackling complex struggles of health care providers. However, with so many tools available on the market, the most valuable tool is often misunderstood and subsequently overlooked or never fully realized.

Digital care coordination in healthcare is a foundational component of a patient-centred approach to healthcare. It assists healthcare providers in streamlining operations, understanding what patients need, building loyalty and trust, and providing a better user experience. According to industry experts, it’s the future of healthcare that takes the pain out of end-to-end care coordination for clinicians and administrators in every healthcare setting for better outcomes.

In this article, we discuss the real healthcare pain points that digital care coordination can solve.

What is Care Coordination?

Care coordination is a patient-centred approach that aims to address individuals' needs and preferences while also increasing the caregiving capacities of families and service providers. It’s a primary care practice that involves collaborations between different health care professionals who are involved at different stages of the care providing process of a patient through deliberately organizing patient care activities while effectively sharing information with each other for effective delivery of health care services.

The effectiveness of care coordination is paramount to high quality, high value and consistent care, especially when multiple people are involved in caregiving regardless of their role, specialty or location –  which often is the case. This translates to the needs and preferences of patients are known and conveyed to the relevant individuals at the appropriate time and that the right data and information is used for the delivery of safe, appropriate, and effective care.

To give an example, effective coordination between the pediatrician, allergist, and pharmacy can bring significantly improved care experience.

While certain aspects of care coordination are common across healthcare settings and patient types, it is not a one-size-fits-all solution. It’s all about appropriate care in the right place at the right time. What is correct for one patient may not be right for another, making care coordination more of an art than a science. Thus, it’s often seen that health care providers constantly struggle with traditional care coordination. This is why health care providers need to embrace the new way of care coordination – Digital care coordination.

Why go digital?

The more and more people become involved in a patients’ care, the more complexity the coordination becomes. This often leads to ideas and information getting lost in the muck when overwhelmed with menial tasks and impeded by missing or incorrect data –  Which leads to a decrease in positive patient outcomes and an increase in poor patient experiences.

Gaps in communication and information are eliminated through digital care coordination and automation, along with many other positive outcomes. This can significantly improve outcomes both before and after surgery with a streamlined and straightforward approach.

For example, knee surgery, a common surgery that takes place every day, requires the involvement of many people in order to make the procedure a success. The process involves initial consults, referrals, scans, surgery, post-operative care, prescriptions and more, which can go on for three months or more. Without the appropriate and efficient coordination, errors, readmissions and poor patient care and outcomes are inevitable.

With Digital care coordination, health care providers are able to easily minimize errors, avoid readmissions, limit the use of some services while reducing costs.

The approach can come even handier in an emergency situation where you need to act quickly and accurately, which is often based upon the accuracy and effectiveness of care coordination between different parties involved in the process.

A state-of-the-art digital care coordination suit is the logical step forward for health care providers to improve care coordination for improved patient outcomes. However, success always starts with the effectiveness of the solution you are purchasing.

Why DC2Vue?

DC2Vue is the number one digital care coordination suite designed especially for health care providers including hospitals and specialist clinics, community health, home care, NDIS providers, mental health, acute care, allied health, and more. Deployed by over 6000+ health care providers in Australia, the suit ensures streamlined clinical, operational, billing & claiming workflows all-in-one system.

Powered by cloud technology, our solution is completely different to traditional Electronic Medical Records. We focus more on providing not just data – but the best patient outcomes and experiences through end-to-end coordination and collaboration across all staff and patients.

A complete suite

DC2Vue is an end-to-end solution that enables health care professionals and workers to manage and coordinate everything via a single platform. Thus, they no longer have to struggle to deal with numerous tools which require different training to get the hang of it. This also benefits health care providers with costs, transitions, implementation and system integration.

Doing more with less

The use of many tools results in more problems than solutions. The staff has to move from one system to another to perform different tasks, which can confuse employees. This can also be time consuming, expensive, affect the productivity of operations due to poor implementation and reduce information efficiency and accuracy with issues such as multiple entries. Our solution empowers health care providers to get it all done with a single system helping them save time, money while improving operational efficiency and productivity.

Best for patients

Digital care coordination suits are not only for the use of medical professionals and health care workers, but patients and other concerned parties involved. Thus, a good suit must be less complicated and easy to understand, learn and operate even for people with less knowledge in modern tech. DC2Vue offers a simple to use, single interface that patients enjoy with many features such as notes, referrals, prescriptions, and more to make their lives easier.

Digital care coordination with DC2Vue

Patients, health systems, and managed health care providers all benefit from the implementation of a digital care management application and platform. Patient adoption and engagement are the major drivers of digital care management, which can lead to improved health and cost results. DC2Vue is able to provide it to all, ensuring the best collaborations, communication, and positive patient experiences for end-to-end care coordination.