5 signs that your mental health service needs a cloud-based client management system

Nalaka Withanage Community Health

Is your mental health service in crisis? Are you being asked to achieve more, but with less? With a sharp increase in the number of ED mental health admissions, particularly among the adolescent population, how can you be expected to cope?

There are many benefits to adopting an automated, cloud-based mental health client management system. However, many organisations resist technological change, sticking with what they know while ignoring the signs that this is what they need.

Let’s take a look at 5 key signs that prove your mental health service needs a cloud-based client management system.

1. Your clinicians are under pressure to do more with less

With up to three million Australians seeking treatment for mental health disorders each year, every clinician in the country is being asked to perform miracles with their time and resources. This burden is amplified by endless form-filling and other paper-based processes. It’s estimated that each hour of clinical care creates at least 30 minutes admin. But what if there were a way to relieve your clinicians of this pressure?

DC2Vue® lets you work remotely, securely and digitally, removing messy paper trails. All client records are stored in the cloud. So, when you’re dashing from one appointment to the next, you’ll be able to update sensitive information and save it instantly with the click of a button.

2. Your current client management system does not support multiple funding types

When funding originates from several different payment providers, the admin required to collate and process can be a real headache. Traditional, manual client management systems struggle to accommodate the complexity of a multi-funding models and it can be cumbersome and time-consuming to process all funding activities. There’s also the risk of missed payments and financial losses.

Cloud-based, digital solutions like DC2Vue® eliminate error and streamline processes with automation. Using DC2Vue®, you can also accelerate invoice processing, improve supplier experience and gain greater financial control. What’s not to love?

3. Your clients expect healthcare services which work around them

Mobile is the new normal. And increasingly, we’re seeing clients who don’t have time to travel to healthcare appointments. They’re busy and need a digital solution which fits into their day. DC2Vue® has been created to embrace person-centred care using new technology including telemedicine, Telehealth and remote video monitoring.

Not only does this meet the client’s needs, it accelerates early intervention and promotes peer support and follow-up care using real-time Telehealth services. Take care of referrals, scheduling and clinical documentation in this way. Even better, this model of care reduces travel time and associated costs.

4. Struggling to reduce missed appointments and late cancellations?

A common feature for all healthcare providers, but one that creates frustration and unnecessary costs. The implications are far-reaching; with follow-up care not in place, ED admissions down the line are likely to rise.

With easy, flexible and powerful scheduling tools, cancellations and missed appointments can become a thing of the past. Scheduling is one of the key modules of DC2Vue® and plays a significant role in balancing team efficiency and engagement as well as client satisfaction.

5. Your IT team doesn’t have time for you

We’ve all been there. You can’t get your tech to do what you need it to. Spreadsheets are not linking to other documents, formulae aren’t updating accurately and the printer… well, let’s not go there.

You need a mental health client management system which frees you up to do other things without relying on your IT team to step in and save the day. DC2Vue®’s easy-to-use modules guide you through each process step-by-step. Electronic forms for every stage from triage to discharge make daily tasks simpler, quicker and less stressful. We’ve built in time-saving options like autofill, voice to text and workflow enabled task lists.

In summary, harmonising care in this way across the care continuum helps to reduce mental health ED admissions. The right technology can free up a clinician’s time for better quality patient care and help to minimise stress and burnout. A mental health client management system, like DC2Vue®, using digital care coordination, helps improve quality of care, reduce costs and increase regulatory compliance.

Are you a mental health service provider working in acute and community care setting who could benefit? Learn more about DC2Vue® for mental health service providers